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Download Quick Reference Guides / User Guides:

  • NEO Pro Quick Reference Guide: Letter or A4
  • NEO Find Quick Reference Guide: Letter or A4
     
  • NEO Pro User Guide (Letter or A4 PDF format) - Download and print/search
  • NEO Find User Guide(Letter or A4 PDF format) - Download and print/search

Frequently Asked Questions

  • FAQ - Get answers to frequently asked questions

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Additional support resources

Submit a Support Request

If you need personal assistance click 'Get Support' on the Help menu within NEO. During the first 3 months after starting NEO and for members of our Premium Support program we will respond next business day to your request (make sure to enter your Premium Support license information within the email). When you have not subscribed to our Premium Support program you can send us your support request and we will respond on a best effort base.
If for whatever reason, you cannot access NEO's Help menu, please send an email to
support@caelo.com.

Each support request must be initiated this way. For subsequent communication on a support issue, use email reply.

Click
here for information on the different support options we offer or go to our webshop to join our Premium Support program.

Request Remote Desktop support
Premium Support members only

To optimize your use of NEO or actively assist in resolving problems, we offer remote desktop sharing support. Available to participants of our Premium Support program only. Remote Desktop credits are needed which can be purchased here. To schedule a remote desktop session, click 'Get Support' on the Help menu within NEO and complete the details after selecting the correct option. Make sure you enter your Premium Support license information and Remote Desktop credit details.

How to Make a Feature Request or Comment

We greatly appreciate your feedback, and always look forward to reading it. You can send your feedback to comment@caelo.com or click 'Request Feature or Comment' on the NEO Help menu.


"Nelson Email Organizer (NEO) can help you handle email better in less time."
- Heinz Tschabitscher

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