If you can help yourself by using our free resources below it will be faster for you.
Otherwise, see How to Make a Support Request. Note that we are unable to offer personal support for NEO Free users. See About Technical Support.
Look in our Knowledge Base
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Other Ways to Help Yourself
- NEO Tour - A quick 4-minute conceptual Flash tour
- Self-paced Tutorials - A collection of topic-specific Flash tutorials
- Resend License Information - Have your license information sent to you
- User Guide ( or A4 format) - Download and print a User Guide in PDF format
- FAQ - Get answers to frequently asked questions
Also, there's great information in NEO Help, and in the Knowledge Base you can see the Help chapters online.
How to Make a Support Request
If you need personal assistance, click 'Send Email to Support' on the NEO Help menu. Each new support request must be initiated in this way. For subsequent communication on a support issue (once a Ticket Id has been assigned), use email Reply.
If you are unable to click 'Send Email to Support' on the NEO Help menu, send your request to customercare@caelo.com. In the content of the email please include your License code (if you know it) and other relevant information to help us solve your problem quickly.
How to Make a Feature Request or Comment
We greatly appreciate your feedback, and always look forward to reading it. Click here or click 'Request Feature or Comment' on the Help menu.
Unfortunately we can no longer personally respond. Thanks in advance.
