Error: The requested folder was not found (FolderId = xx) (T1198)

Error: The requested folder was not found (FolderId = xx)

Topic T1198

Applies to NEO Pro

Problem

Occasionally a defined rule becomes corrupt pointing to a wrong folder resulting in persistent synchronization errors which are not resolved with a catalog rebuild.

Solution

First reboot your system. If the problem persist make sure a catalog rebuild is not correcting the problems.

If not resolved, perform following steps to redefine folder Id for this rule.

Identify the Rule involved by checking the problem message(s) in the synchronization log.
Within NEO Pro go to Tools | Rules, select the relevant rule, click Edit and deselect 'Rule Active' to turn off this rule.
Click OK to exit. All related messages will now be reorganized into their default folder(s).
Delete this rule.
Perform a full synchronization - sync errors should be gone now.
Redefine the rule and activate it.
Perform a full synchronization as final check.

Last updated: 16 Apr 2010