Problem You are unable to create a NEO Catalog. As one of the last steps during the Create Catalog wizard, an error occurs that prevents the catalog from being created, or NEO suddenly closes. When you next start NEO, you are prompted to create a catalog again.
Description This may be caused by a conflict with shared files on your computer, or by a problem by our installation program when installing the files. The problem may be able to be resolved by using local copies of the shared files in question.
Resolution Start Windows Explorer and navigate to the NEO install directory, which by default is at C:\Program Files\NEO Pro.
In this directory, you will find three files that we initally install with an 'x' at the end of the name. These files are:
W32mkdex.exe W32mkrcx.dll Wbtrv32x.dll
Make a copy of these 3 files within the NEO Pro directory and make sure they are renamed as follows (i.e., remove the 'x'):
W32mkde.exe W32mkrc.dll Wbtrv32.dll
Once the files are renamed, please do the following:
Close NEO (if open) and wait 30 seconds for the underlying database engine to close.
Start NEO.
If this does not fix the problem for you, please contact us. Thereare other steps that can be taken.
