NEO button vanished from Outlook Toolbar / Autostart with Outlook Fails
Topic T1128
Applies to All NEO products
Problem The NEO icon in the Standard Toolbar of Outlook disappears and/or NEO refuses to launch when Outlook starts even though NEO is configured, in 'Tools | Options | General tab' to start when Outlook starts.
Description For some reason the command extensions for NEO within the Outlook Add-In Manager have been disabled or Outlook 2002(XP) or Outlook 2003 has disabled NEO as a problem Add-In which causes a failure of the autostart with Outlook configuration.
Resolution #1 Check whether the NEO command extensions have been disabled. To do this, go to Outlook:
For Outlook 2003 this will appear as the following:
For NEO 2.5: command extensions are named, 'Nelson Organizer Extensions'
For NEO 3.0: command extensions are named, 'NEO Extensions'
For NEO Pro 3.0 command extensions are named, 'NEO Pro Extensions'
If the command extension of your particular NEO version is unchecked, check the extension and then OK your way out of the dialogs.
Resolution #2 When Outlook 2003 senses that an Add-In is problematic a Safe Mode trigger forces Outlook to disable the Add-In. If this occurs, simply 'Enable' the disabled NEO Add-In. To do this refer to the generic Assistance article enabling Disabled Items in all Microsoft Office 2003 applications.
