Error: 8004010F-12: The message you specified cannot be found

Topic T1035

Applies to All NEO products

Problem

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This error typically occurs when you attempt to open, forward or reply to a message, and NEO is out-of-sync with Outlook. The message is displayed in NEO, but is no longer available in Outlook. When Outlook cannot find the requested message, it returns one of the following errors:

• Outlook error 8004010F-12: The message you specified cannot be found.
  
• Outlook error 8004010F-12: The operation failed.
  
• Outlook error 8004010F-12: Item cound not be found.

Resolution

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See Knowledge Base article T1034 - How to keep NEO synchronized with Outlook.


Work Around

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Click on the Full Sync button on the NEO toolbar to restore synchronization between NEO and Outlook.


Last updated: 01 Mar 2004