Database Error: 2 or 54 - on files other than NFL.DAT, NAD.DAT or CSO.DAT

Topic T1007 Applies to All NEO products


Problem

The error you reported occurs when the database (our catalog) gets corrupted. That can happen if your computer gets shut down suddenly before you have a chance to close NEO normally.


Resolution for NEO 2.5 Users

This problem can be fixed by rebuilding the NEO catalog. The catalog contains all the information used to organize your messages (but does not contain the messages themselves). When you rebuild the catalog all your configuration settings (e.g., folder names, preferences) are preserved, and of course your email is not affected. It will take as long as it took to create the catalog in the first place.

To rebuild the catalog, perform these steps:
  1. Close all email-aware applications (e.g., NEO, Outlook).

  2. Double-click icon RebuildCatalog that is located in the folder you installed NEO into (probably c:\Program Files\Nelson Organizer).
    To rebuild a catalog for NEO Pro 3 or later: see next section.
Please contact support@caelo.com if you need further assistance.


Resolution For NEO Find or NEO Pro 3.0 (or higher) users

NEO Pro 5 users: Click the Application Button where in the following the 'File menu' is mentioned.

This problem can be fixed by rebuilding the NEO catalog. The catalog contains all the information used to organize your messages (but does not contain the messages themselves). When you rebuild the catalog all your configuration settings (e.g., folder names, preferences) are preserved, and of course your email is not affected. It will take as long as it took to create the catalog in the first place.

To rebuild the catalog, perform one of the following methods -

Method 1: If you can access the File menu -
  1. Go to 'File | Catalog | Rebuild catalog…' and rebuild the current catalog by hitting the Rebuild Now button. You may also choose the 'other catalog' option and pick the appropriate catalog from the list if the rebuild does not relate to the current catalog.

  2. The rebuild will start up and continue for some time, depending on your Outlook message store size.
Method 2: If you cannot access the File Menu because the error is preventing you then -
  1. close all email-aware applications (e.g. NEO, Outlook).

  2. Restart NEO in the no-catalog state. To do this, start the Task Manager (Ctrl-Shft-Del or right click the System Tray date area and select Task Manager from the dialog box), and on the Applications tab highlight the NEO application and press the 'End Process' button. Once NEO is closed, wait 1 minute for the database engine to clear and shut down, then start NEO in a no-catalog state. To do this, start NEO while pressing and holding down the SHIFT key until NEO is up and the hourglass has disappeared. NEO is now in the no-catalog state.

  3. On the NEO Main Menu choose 'File | Catalog | Rebuild catalog…'

  4. From the list, select the catalog you wish to restore and hit the Rebuild Now button.

  5. The rebuild will start up and continue for some time, depending on your Outlook message store size.
Please contact support@caelo.com if you need further assistance.


Last updated: 15 Jan 2009